Eastern Illinois University Technology Services Status

1st August 2016

Exchange Online service is degraded

Current Status: A configuration change has been deployed across the affected infrastructure and we've confirmed that the majority of users who were affected are no longer be experiencing impact. We've completed the testing of the fix to address the underlying root cause and have confirmed that it’s a valid solution. We're adding the fix to the deployment queue and expect the deployment to begin on Monday, August 1, 2016.

User Impact: Calendar meetings are not being automatically processed in a timely manner via the Auto-Accept feature from some resource mailboxes (such as conference rooms), which is affecting users' ability to set up calendar meetings.

Scope of Impact: A few customers have reported this issue, and our analysis indicates that impact is specific to accounts hosted on the affected infrastructure.

Start Time: Monday, July 25, 2016, at 2:00 PM UTC

Preliminary Root Cause: An update intended to improve calendaring performance exposed a latent code defect which prevents calendaring systems from efficiently processing queued requests under specific circumstances.